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PRIVACY POLICY

1.Your Privacy is important to us.

This privacy statement sets out the privacy policy of fcmbgroupplc.com, which provides a portal, or gateway, to the financial services offered by the First City Monument Bank Limited and the other members of the FCMB Group Plc (Collectively, “FCMB”).

This policy explains how we collect, share, use, and protect information when you visit or use this website and any other online services, platforms, or products offered by FCMB or any of its banking and non-banking affiliates and subsidiaries that link to or reference this policy (collectively, our “services”).

1.1 FCMB and You

First City Monument Bank Limited is a private limited liability company registered in the Federal Republic of Nigeria under RC No. 46713. Its head-office is at Primrose Tower, 17A Tinubu Street, Lagos State, Nigeria.

FCMB Group Plc hosts the fcmbgroupplc.com website and provides technical support, access and links to the Local Sites of First City Group members. fcmbgroupplc.com does not offer financial services or products. Financial services and products may only be obtained by registering with a Local Site. The First City Group provides financial products and services to a global clientele through its affiliated companies and branches located in 36 states and the Federal Capital Territory in Nigeria, and in the UK. Privacy and personal data protection principles vary from one country to another. When you access or link to a Local Site, please read the privacy statement issued by the Local Site to determine the policies that apply to information or data maintained by the Local Site.

2. Information we may collect about you

2.1 Your Personal Information

At FCMB, we strive to meet your needs and provide you with exceptional services. In the course of consuming our services through various channels, such as forms, phone calls, correspondence, service point interfaces, and other available channels, we collect information that you provide to us. This information may include, but is not limited to, contact data, log/Technical information, Financial Data, Marketing and Communications Data, identity verification details (this includes Personally Identifiable Information (PII), otherwise known as Personal Information or Personal Data, which includes email address, phone number, contact address, limited financial information, location data, device data etc.) and documents, services consumed or desired, mode of consumption, preferences, location, general events, and instructions and transactions relating to the services.

The lawful basis we rely on for processing your Personal Information are:

  1. Your Consent: Where you agree to us collecting your Personal Information by using our Services.
  2. We have a contractual obligation: Without your Personal Information, we cannot provide our Services to you.
  3. We have a legal obligation: To ensure we are fully compliant with all applicable financial legislations such as Anti-Money Laundering and Countering the Financing of Terrorism (AML/CFT) Laws, we must collect and store your Personal Information. We protect against fraud by checking your identity with your Personal Information.

Additionally, to better serve your needs, we may utilize information about you collected from third parties and service partners. It is important to note that these third-party sources are not under the control of FCMB, and we are not responsible for how they use the information.

2.2 Usage and other information

In addition to the personal information described above, we may collect certain information about your use of our online services. For example, we may capture the IP address of the device you use to connect to the online service, the type of operating system and browser you use, and information about the site you came from, the parts of our online service you access, and the site you visit next. FCMB or our third-party partners may also use cookies, web beacons or other technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you.

2.3 FCMB Mobile

For the convenience of our FCMB customers, we provide access to our products and services through our mobile applications and mobile-optimized websites ("FCMB Mobile"). When you engage with us through FCMB Mobile, we may collect certain information to enhance your experience. This information may include unique device identifiers for your mobile device, screen resolution, device settings, location information, and analytical data regarding your mobile device usage. Please note that we may request your permission before collecting specific information, such as precise geo-location data,- contact or image data and other personal identifiable information through FCMB Mobile. Rest assured that any information collected is handled with the utmost care and in accordance with our privacy policy.

2.4 Additional sources of information

We may also collect information about you from additional online and offline sources including from co-branded partner sites or commercially available third-party sources, such as credit reporting agencies. We may combine this information with the personal and other information we have collected about you under this Privacy Policy.

2.5 Non-Personal Information

In order to achieve our goal of providing you with the best-in-class service, we may also collect, store, use and transfer non-personal information or anonymized data such as statistical or demographic data. These may be collected or sourced during your visits to perform certain tasks such as grant you access to some parts of our web site or conduct research on your behaviour on our site in order to improve our services. We will not disclose your information to any person outside our organization except as described in this Privacy Policy.

3. Our Use of Information

FCMB and/or subsidiaries may use or process the information discussed above in a number of ways, such as to:

  1. Manage your preferences;
  2. Create and manage any accounts or transactions you may have with us, verify your identity, provide our services, and respond to your inquiries;
  3. Process your applications and transactions (including authorization, clearing, chargebacks and other related dispute resolution activities);
  4. Protect against and prevent fraud, unauthorized transactions, claims and other liabilities as well as enhance the security of your account or our online services;
  5. Provide, administer and communicate with you about our products, services, offers, programs and promotions as well as those of our merchants and partners;
  6. Evaluate your interest in employment and contact you regarding possible employment with FCMB;
  7. Evaluate and improve our business, including developing new products and services;
  8. To target advertisements, newsletters, and service updates;
  9. As necessary to establish, exercise and defend legal rights;
  10. Perform analytics concerning your use of our online services, including your responses to our emails and the pages and advertisements you view;
  11. As may be required by applicable laws and regulations, including for compliance with Know Your Customers and risk assessment, Anti-Money Laundering, anti-corruption and sanctions screening requirements, or as requested by any judicial process, law enforcement or governmental agency having or claiming jurisdiction over FCMB or affiliates;
  12. To use data analytics to improve our Website, products, or services, and user experiences;
  13. For other purposes for which we provide specific notice at the time you provide or we collect your information.

We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individual customers) for various business purposes, where permissible under applicable laws and regulations.

4. Cookies

This website, along with most other major websites, uses cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site.

Firstcitygroup.com uses two types of cookies on this website:

  1. Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser (at which point they are deleted).
  2. Persistent or stored cookies that remain permanently on the cookie file of your computer.

Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto an authenticated page, cookies cannot be used to identify who you are.

Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website. Cookies do not in any way compromise the security of your computer.

Cookies will not be used to contact you for marketing purposes other than by means of advertisements offered within this website.

Cookies may be used to record details of pages relating to particular products and services that you have visited on this website. This is to provide fcmb.com with generic usage statistics to allow the company to improve this website and to provide you with information that may interest you.

The web browsers of most computers are initially set up to accept cookies. If you prefer, you can set your web browser to disable cookies or to inform you when a website is attempting to add a cookie. You can also delete cookies that have previously been added to your computer’s cookie file.

You can set your browser to disable persistent cookies and/or session cookies but if you disable session cookies, although you will be able to view this website’s unsecured pages, you may not be able to log onto any authenticated pages.

Please visit{" "} http://www.allaboutcookies.org/manage-cookies/ {" "} to discover how to disable and delete cookies.

5. Disclosures

5.1 Disclosures

We may divulge individual data to any individual performing review, lawful, operational, or different services for us. We will utilize data which does not identify the person for these exercises at whatever point achievable. Data divulged to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor. We may reveal individual data when needed to do as such by a court request, or court order. We may divulge individual data as we esteem it proper to secure the wellbeing of our customers or for an investigation identified with open security or to report an action that has all the earmarks of being disregarding law. We may divulge individual data to ensure the security and dependability of this site and to take safety measures against accountability.

5.2 Disclosures to Third Parties

Data about you that is accessible to you by means of fcmb.com, including your personal data, can become subject to the legal systems and laws in force in the country where the data is held, received or stored by you or us. Such data can become subject to disclosure pursuant to the laws of the country.

We may reveal your name and other personal data and other monetary data about you at the request of regulatory agency or in connection with an examination of us as a bank. This information could be revealed to internal and external attorneys or auditors, and to others whom we are required to make such revelations.

6. Information Security and Retention

At FCMB, we are fully committed to protecting the information we collect. We maintain administrative, technical, and physical controls to actively safeguard the Personal Information you provide or we collect. These controls are designed to protect against loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

Our security measures actively include secure servers, firewalls, data encryption, and restricted access granted only to employees for fulfilling their job responsibilities.

When using a password for any of your accounts, it is essential that you actively ensure its confidentiality and refrain from sharing it with anyone.

We actively conduct our business in accordance with these principles to actively ensure the confidentiality and protection of your Personal Information. While transmitting information online may not be entirely secure, we actively take all reasonable steps to ensure the security and protection of your Personal Information.

We will only retain personal information on our servers for as long as it is actively necessary while providing services to you. In the event you close your account, we actively store your information on our servers to comply with regulatory obligations and actively monitor, detect, and prevent fraud. Any retention of your Personal Data is solely for such length of time as may be required by law, regulation, and the internal policies of FCMB, her members and/or affiliates.

6.1 Data Protection on the Internet

At FCMB we utilize encryption innovation to ensure the transmission of data to or from you by means of fcmb.com. For security reasons and to protect the security of your information, access to fcmb.com is restricted to authorized users only. However, because information about you, your account data and other transactions can be accessed through a public network, the Internet, there can be no guarantee that your account information will remain secure and you accept the risk that unauthorized persons may view such information. If you believe that an unauthorized person has accessed your information, please contact the Bank immediately.

7. Updates to this Policy

From time to time, we may change, amend or review this Privacy Policy from time to time to reflect new services or changes in our Privacy Policy and place any updates on this page. All changes made will be posted on this page and where changes will materially affect you, we will notify you of this change by placing a notice online or via mail. If you keep using our Services, you consent to all amendments of this Privacy Policy.

8. Contact us

For issues relating to personal data, please contact us via any of the below:

Corporate Address: Primrose Tower, 17A, Tinubu Street, Marina, Lagos

Telephone: 07003290000, 01-2798800

Email: customerservice@fcmb.com

Whatsapp: (+234) 09099999814 or (+234) 09099999815

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